SIGNALOfficial Job Description
Last checked: 2 Oct 2026About the Role
As a Command Centre Lead, you will be the central point of coordination for real-time operations across our Voice & Virtual channels, ensuring service excellence, operational resilience, workforce optimization, and exceptional customer outcomes.
Reporting to the Head of Customer Experience Hub, you will lead Command Centre activities, workforce management coordination, operational incident response, dialer governance, service recovery, and business intelligence reporting. This role is instrumental in driving operational performance, customer experience, and strategic decision-making across the organization.
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Applications submit directly into RAKBANK's official applicant tracking system.